At Tops and Bottoms Lansing, we strive to make your shopping experience as smooth and enjoyable as possible. However, we understand that sometimes a product might not be exactly what you expected. To give you peace of mind while shopping with us, we have a straightforward and transparent return and refund policy in place. This policy ensures you can return items or receive a refund without hassle if necessary.

Return Guidelines

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Product Condition: The item must remain unopened, in its original condition, with all tags intact.
  • Original Packaging: All returns must include the original packaging, as well as any accessories or documents that came with the product.
  • Proof of Purchase: A receipt or proof of purchase is required when returning an item.
  • Exclusions: Products bought during clearance sales or marked as non-returnable cannot be returned.

How to Return

  • Contact Us: Please reach out to us at [email protected] or through the phone number listed on our website to initiate the return process. We will provide instructions on the next steps.
  • Return Shipment: Once your return request is approved, please send the product to the address corresponding to your location:
    • Address: 16711 Torrence Ave, Lansing, IL 60438, United States
    • U.S.: 2850 Golf Rd Ste 1000, Rolling Meadows, IL 60008, United States
    Please note that return shipping costs are your responsibility.

Refund Process

After we receive and inspect the returned item, a refund will be processed to your original payment method within 3–4 business days. Please be aware that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Items Not Eligible for Return

We cannot accept returns on products that have been opened, damaged by the customer, or are no longer in their original condition.

Need Assistance?

If you have any questions or need further assistance, don’t hesitate to contact us at [email protected] or through the contact details on our website.

Thank you for choosing Tops and Bottoms Lansing. We are committed to ensuring your satisfaction with every purchase.